Monitors Troubleshooting

Monitor Not Generating Alerts

Possible causes:

• Monitor is disabled (check toggle)

• Thresholds are too lenient

• Data isn't violating conditions

• Asset isn't receiving new data

Solutions:

1. Verify monitor is enabled

2. Review threshold configuration

3. Check asset data freshness

4. Test with known violation scenario

Too Many False Positives

Possible causes:

• Thresholds too strict

• Not accounting for normal variance

• Using Absolute when Automatic would be better

Solutions:

1. Switch to Automatic thresholds

2. Widen Acceptable Range

3. Increase Acceptable Drift %

4. Review historical data patterns

Monitor Configuration Errors

Common issues:

• Invalid expression syntax

• SQL query errors

• Unsupported aggregations

• Attribute not found

Solutions:

1. Verify syntax follows documentation

2. Test SQL queries in your data warehouse first

3. Confirm attributes exist in asset

4. Check for typos in attribute names

Cannot Edit Monitor Type

Issue: Monitor type cannot be changed after creation

Solution:

1. Create a new monitor with desired type

2. Copy configuration settings

3. Disable or delete old monitor

4. Enable new monitor